Refund policy

Returns
For hygiene and safety reasons, we cannot accept returns or exchanges of skincare products that have been opened, used or had their seal broken. If you change your mind about an unopened item, please contact us within 14 days of delivery and we will do our best to help.

Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, email us at hello@atelierhanok.com within 7 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, at no cost to you.

Lost parcels
If the carrier confirms that your parcel has been lost, we will send a replacement or issue a full refund.

Cancellations
You may cancel your order free of charge until it has been dispatched from Seoul. Once dispatched, it can no longer be cancelled.

Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear.

Contact
hello@atelierhanok.com