Are your products authentic?
Yes. Every product is sourced from official Korean brands and authorised suppliers, and shipped to you directly from Seoul.
Where do you ship from, and how long does delivery take?
Orders are packed by our fulfilment partner in Seoul and sent directly to you. With Priority Insured Delivery (our default) your order arrives in about 8–12 business days. You'll receive a tracking number as soon as your order ships.
How much is shipping?
Priority delivery is free on US orders of $89 and over, and $9.95 below that. Every parcel is fully insured and tracked.
Will I pay customs or import duties?
No. Import duties for US orders are included, so there is nothing extra to pay on delivery.
Do you ship outside the United States?
Yes. We also ship to selected international destinations. Outside the US, local import taxes may be charged on delivery. Write to us if you're unsure about your country.
Is there a gift with my order?
Yes, two of them. On your first order, use code WELCOME10 at checkout for 10% off. And as a thank-you, your order confirmation email includes a personal code for 10% off your next order. One code can be used per order.
Why are the packaging and labels in Korean?
Because the products come directly from Korea. Our product pages describe each product and how to use it in English.
Which products suit mature skin?
Our Signature Edit focuses on firming, radiance and nourishing formulas from The History of Whoo and Sulwhasoo. If you'd like a recommendation, write to us and we'll gladly help.
Can I return a product?
For hygiene reasons we can't accept returns of opened skincare. If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with a photo and we'll make it right. See our Shipping & Returns page for details.
How can I contact you?
Email us at hello@atelierhanok.com or use our contact page. We reply within 1–2 business days.